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Yahoo mail is a popular, web-based email application providing users powerful features that make users easily manage their messages quickly, access and store files, etc. Have you ever faced a problem that your Yahoo mail does not work? This article is to help you solve Yahoo mail unable to work.
Symptoms and reason of Yahoo Mail not working
When you open your Yahoo mail, you find that you can not use it. Maybe the program is not responding. Maybe it is corrupted. So, here are some symptoms and common reasons for being unable to work Yahoo Mail on a computer or phone.
Symptoms:
You cannot send or receive messages.
Log-in issues.
Message loss problems.
Reasons:
Poor internet connection
Yahoo mail is an internet program that needs good connecting conditions, or we can say it is working well depending on the internet. If the internet condition is poor, the Yahoo mail program cannot get any information and data from its server from the internet.
Outdated version of the Yahoo app
If you use the Yahoo mail app to send and receive messages, if the version is outdated, you can not experience it smoothly, facing the interference of any problems of the Yahoo mail app.
Yahoo mail bugs and glitches
The mail server or the app (Yahoo syncing or loading issues) itself has some problems that caused the program not to work.
Cache Issue
Cache is some sort of generic term for used app temporary files that are stored on the phone or computer, in your app or browser. When the data files are too much, the performance of mail will be dragged down. That is why Yahoo Mail can not work.
Errors of device you use
No matter if it is a computer or phone you are using, any errors will happen on it, such as storage problems, operating system problems, etc. That will cause the Yahoo mail not to work, too.
Virus issues
Virus can lead to bad consequences for programs. on the computer.
How to fix Yahoo Mail not working?
Check your Internet Network
The first thing is to check your internet connection functions well. Any Internet connection problem can lead to Yahoo mail malfunction. Please open a browser like Google, Firefox, safari, etc., to see if the loading is normal or not.
On the computer, you can reinstall the internet driver.
Step 1: Right-click the Win icon on the task bar. > select Device Manager.
Step 2: In Device Manager, open Network adapters > find your Wi-Fi driver.
Step 3: Right-click the driver > select Uninstall device.
Step 4: Remove the drive > click Uninstall.
Step 5: Restart your computer.
You can also refresh the internet by using cmd utility.
Step 1: Search cmd in the start menu > click run as administrator.
Step 2: Type five separate cmd line respectively.
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
Step 3: Restart your computer to check if the problem is being solved.
On phone, if you can’t access the Internet using cell phone traffic please consult your telecom service provider.
But, here we aim to solve one problem that some of you may encounter this scenario in which your phone is Wi-Fi connected but cannot access to the internet when you are using Yahoo mail.
You can restart your phone, or reconnect the Wi-Fi, but if it still does not work, follow this method. Use another DNS server.
Step 1: Go to the Settings app on your phone > go to Connections.
Step 2: Tap on More connection settings > Private DNS.
Step 3:
Step 3: Choose Private DNS provider hostname > type in dns.google (or other TLS hostname) > select Save.
Disable Ad-Blocking Software for Yahoo Mail
There is a situation in which the ad blockers can avoid the ads but affect Yahoo Mail, not only interfering with browser performance but also the normal
functionality of Yahoo Mail.
Step 1: Open browser on the computer.
Step 2: Open Yahoo log in page.
Step 3: Click the ad blocker.
Step 4: Turn off the BLOCKADS on This website.
Update your browser
Most of the Yahoo products, including Yahoo mail in web-based program, thus, use a latest version of browser (like Google, chrome, Microsoft Edge, Firefox, etc.) If update to the latest version still cannot fix the problem, see the next methods.
Google Chrome
Step 1: Open Google Chrome
Step 2: Click three dots in the top right place.
Step 3: Select Help > click about Google Chrome.
Step 4: Click Update Google Chrome.
Microsoft Edge
Step 1: Open Microsoft Edge.
Step 2: Click three dots in the top right place.
Step 3: Select Help and feedback > click about Google Chrome.
Step 4: After Checking for updates > click Download and install.
Firefox
Step 1: Open Firefox.
Step 2: Click three line in the top right corner.
Step 3: Click help > click About Firefox.
Step 4: Click Restart to Update Firefox.
Allow JavaScript on the browser
The mail media files can not be loaded on the browser, that’s maybe the settings on the browser do not allow JavaScript. Here’s how to fix it. We take Chrome as an example.
Step1: Click three dots in the top right corner.
Step 2: Select settings.
Step 3: Select Privacy and Security.
Step 4: Click JavaScript.
Step 5: Allow website to use Java Script.
Step 6: Restart your browser.
Clear Web Browsers Cache/ Browsing Data
Clearing the temp files that are saved on the device may help you solve the problem. Here we still take Chrome as an example.
Step1: Click three dots on the top right corner.
Step 2: Select settings.
Step 3: Select Privacy and Security.
Step 4: Click Clear browsing data.
Step 5: Click Clear data.
Step 6: Restart your browser.
Check For The Correct Server Address
Make sure you use the right server address when logging in you Yahoo mail account.
Step 1: Click the gear icon on the top right corner.
Step 2: Click more Settings.
Step 3: Click mailbox. > select Add mailbox.
Step 4: Click Other.
Step 5: Fill out the server below> Click Save Change.
POP3 incoming mail server
pop.mail.yahoo.com (port 995 and SSL is required).
IMAP incoming mail server
imap.mail.yahoo.com (port 993 and SSL are required).
SMTP outgoing mail server
smtp.mail.yahoo.com (port 465 or 587 SSL is required).
Configure Yahoo mail Server Address on phone
Step 1: Tap your profile at the top left corner.
Step 2: Tap +Add another mailbox.
Step 3: Select Other.
Step 4: Follow the instructions and fill in the server address. > click next.
Check Your Contact List for Blocked Senders
Your Yahoo mail does not receive any messages problem may because you have accidentally blocked the contacts of your contact list. Here’s how to solve it.
Step 1: Open your Yahoo mail.
Step 2: Go to the Security and Privacy settings.
Step 3: Check if there is any blocked address and release them.
Change or Remove your Reply-To Address
Step 1: Go to the settings.
Step 2: Select Mailboxes.
Step 3: Select the address you want to remove or change under the Send-only email address section.
Step 4: Select remove send-only address > confirm prompted.
Turn off Your Security Programs
Some antivirus software or Windows security programs will interfere with Yahoo mail. So, you need to temporarily disable them.
Step 1: Go to the computer settings.
Step 2: Click Privacy & Security > click Windows Security from the list.
Step 3: Click Privacy & Security > choose Virus &Threat protection.
Step 4: Click Manage Settings.
Step 5: Turn off the choice under Real-time protection if off, leaving your device vulnerable option.
Conclusion
In this article, we offer several ways to fix that Yahoo mail is not working problem, and they may help you solve your issue. You can try one by one, if you have any workable solutions. Please let us know.
Frequently Asked Question
Q1: How to clear Yahoo mail cache files on phone.
ON android:
Step 1: Go to settings on the phone.
Step 2: Go to the Apps list.
Step 3: Find Yahoo mail in the list.
Step 4: Tap Clear Cache and Clear Data.
On iPhone:
Step 1: Go to the settings.
Step 2: Tap General.
Step 3: Tap iPhone Storage.
Step 4: Find Yahoo mail app.
Step 5: Tap Offload app button.
Q2: How Do I Fix Yahoo Mail Problems?
1. Check your internet conditions.
2. Check your browser.
3. Clear cache files.
4. Restart your device.
5. Enable JavaScript on computer.
6. Temporarily disable antivirus software.
7. Use correct server address.
Q3: Why is my Yahoo Mail app not working?
The most possible problem is caused by the app version apart from the phone problem. Use the latest version Yahoo mail app, so that it can connect to the server. Make sure you get the new one from the app Stroe.
